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Keywords: Service perception
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2023) 35 (7): 1960–1979.
Published: 06 October 2022
... 2022 20 09 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Low-cost airlines Service perception Satisfaction Content analysis Online reviews Two of the most prevalent kinds of user-generated content (UGC) that enable...
