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Keywords: Service performance assessment
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2015) 27 (2): 231–246.
Published: 09 March 2015
... application of such frameworks and tools. © Emerald Group Publishing Limited 2015 Performance measurement Evaluation Technology Acceptance Model Method triangulation Service performance assessment Theory-driven development Contemporary performance measurement systems (PMS) are strongly...
