Keywords: Service systems
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Journal Articles
Total Quality Management (1990) 2 (2)
Published: 01 February 1990
... UP Limited 1990 Service systems System designs Service quality Strategy TOTAL QUALITY MANAGEMENT SERVICE DESIGN EVERT GUMMESSON, PROFESSOR OF SERVICE MANAGEMENT AT THE SERVICE RESEARCH CENTRE - C T F When workers at Volvo start to build a new motor car every little detail and component...

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