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Keywords: Social programmes
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2013) 25 (4): 384–398.
Published: 07 June 2013
...Madhav Sinha; Odette Lobato‐Calleros; Humberto Rivera; Hugo Serrato; Elena Gómez; Paola Cervantes Purpose The purpose of this paper is to present a case study on the methodology developed for establishing a Mexican User Satisfaction Index for a particular kind of Social Program (MUSI‐SP), taking...
