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Keywords: Soft QM
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2020) 32 (6): 1349–1372.
Published: 14 May 2020
... innovation on the relationship between soft QM and organizational performance in higher education (HE). Design/methodology/approach The approach of this study is quantitative. The data used to test the hypotheses were obtained through online questionnaire sent to the academic staff of public universities...
