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Journal Articles
The TQM Journal (2015) 27 (6): 798–813.
Published: 12 October 2015
... of the biggest setbacks faced by a fast growing subsector in adopting ICT with limited capacity and infrastructure. Christopher Moturi can be contacted at: moturi@uonbi.ac.ke © Emerald Group Publishing Limited 2015 Microfinance Management information systems Software tools Product quality ISO...
Journal Articles
The TQM Magazine (2003) 15 (6): 364–373.
Published: 01 December 2003
... Software tools Quality Statistical analysis Quality products bring satisfaction to customers and success to the originating company. To a customer, quality means defect‐free products and satisfactory services. To a manufacturer, the enforcement of tight control of product development process...

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