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Keywords: Specifications
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2011) 23 (2): 164–178.
Published: 01 March 2011
...Lars Witell; Martin Löfgren; Anders Gustafsson; Ruben Gregorio; Peter Cronemyr Purpose The aim of this paper is to develop a model to help service organizations to set the specification limits according to the customer expectations. Design/methodology/approach A review of relevant literature...
Journal Articles
Journal:
The TQM Journal
The TQM Magazine (1994) 6 (1): 50–54.
Published: 01 February 1994
... 9000 Specifications Systems development TQM Some 20,000 companies have now been registered in the UK as operating to the ISO 9000 International Quality Management Standard. As a consultant advising on the implementation of ISO 9000, I know that all these companies put in much hard work...
