... Economic sustainability Stakeholder analysis Business excellence Reports Construction industry Sustainable development and corporate social responsibility (CSR) have become part of the ordinary business and there is today an expectation from customers and other stakeholders that companies...

... Elderly people Patients Customer orientation Stakeholder analysis Research methods Sweden Most organisations need not only to satisfy their customers but also a number of other stakeholders and interested parties whose wants and expectations are often disparate, in conflict and subject...

... quest for predictability and control emanates from a profit maximisation focus that has its origins in scientific management and classical economics. Performance management Balanced scorecard Stakeholder analysis Employees There is increasing support for a view of corporations...

... Klefsjö can be contacted at: bengt.klefsjo@ltu.se © Emerald Group Publishing Limited 2008 Total quality management Six sigma Business excellence Customers Stakeholder analysis Six sigma has often been presented as something different from TQM; see Klefsjö et al. (2001...