... posed in the illustration. Åsa Wreder can be contacted at: asa.wreder@ltu.se © Emerald Group Publishing Limited 2009 Elderly people Patients Customer orientation Stakeholder analysis Research methods Sweden Most organisations need not only to satisfy their customers...

... which enables us to view the reporting critically. We study the most recent sustainability reports of five major cement companies using our proposed list of criteria. Economic sustainability Stakeholder analysis Business excellence Reports Construction industry The intention...

... main ways of studying organisations – the organisation systems perspective and the actor's perspective (Lammers, 1990) – and seeks to incorporate this dual character in the conceptualisation presented. Performance management Balanced scorecard Stakeholder analysis Employees...

... been applied in the public sector (Bergquist et al., 2005 ; Svensson and Klefsjö, 2006), and even societies (Svensson et al., 2006 ; Bergvall‐Kåreborn et al., 2007). Total quality management Six sigma Business excellence Customers Stakeholder analysis ©...