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Keywords: Support service
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2019) 31 (3): 417–435.
Published: 13 February 2019
... the IT support services. Originality/value This could serve as a resource for both practitioners to derive useful implications and to academicians as it contributes to the LSS body of knowledge towards theory testing. In the current competitive landscape of the service sector, organisations feel...
