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Keywords: Sustainability and ethical impact
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Journal Articles
Journal:
The TQM Journal
The TQM Journal 1–35.
Published: 16 February 2026
...), customer-centric outcomes (CCO), business and financial impact (BFI) and sustainability and ethical impact (SEI). Design/methodology/approach The study employs structural equation modeling (SEM) using SmartPLS to evaluate the relationships among Quality 5.0 variables. Data were collected through...
