..., and by analyzing them from the systems thinking and quality thinking perspectives. Design/methodology/approach The paper is the synthesis of many years of experience in managing as well as advising large, complex organizations and parallel research on the viability of – and conditions for – merging systems...

... management Quality awards Business excellence Quality management systems Systems approach Systems thinking Quality tools and techniques Quality management system implementation This paper analyses the leading quality awards frameworks used around the world and examines the results obtained...

... thinking in quality management. Design/methodology/approach The research is an exploratory investigation into the business excellence implementation based on systems thinking. After an exhaustive review of literature about BE implementation frameworks, critical barriers and success factors, system...

...Madhav Sinha; Amit Kheradia Purpose The purpose of this paper is to combine systems thinking, lean management, value methodology and Six Sigma concepts into an integrated quality methodology using the TALEVAS model. Design/methodology/approach TALEVAS is an acronym for Tandem‐Lean‐Value‐Sigma...