..., efficiency, and quality. Some initiatives have been conducted towards quality assurance and accreditation of management systems, and others incorporate philosophies and tools based on Total Quality Management (TQM), Lean, Six Sigma, or Kaizen approaches. The implementation of such approaches in Higher...

...Hannan Amoozad Mahdiraji; Hojatallah Sharifpour Arabi; Jose Arturo Garza-Reyes; Abdul Jabbar Purpose Acquainting organisations regarding the concepts of Total Quality Management (TQM) and its implementation is one measure that effectively improves their global position and performance. Kaizen...

...Elena Casprini; Tommaso Pucci; Niccolò Fiorini; Lorenzo Zanni Purpose Focusing on the adoption of Total Quality Management (TQM) principles in universities, this research paper explores how the “soft” dimensions of TQM trigger its “hard” dimensions considering them at the individual (micro...

...Giulia Flamini; Luca Pareschi; Marcello Martinez Purpose Since the first definition of Total Quality Management (TQM) was established, its inseparable relationship with Human Resource Management (HRM) has been undeniable. However, many years have passed since this initial definition was made...

...Alexandros Psychogios Purpose The aim of this paper is to theoretically explore the concept of leadership in a Total Quality Management (TQM) context by developing a new theoretical framework of understanding Total Quality Leadership (TQL) as well as by opening the dialogue in researching further...

...Scott C. Manley; Ralph I. Williams Jr.; Joseph F. Hair Jr. Purpose Given the positive organizational principles associated with total quality management (TQM) – customer focus, continuous improvement, and process management – one would assume TQM's application is universally beneficial across...

... mechanisms through which organizational culture (OC) affects TQM. Design/methodology/approach A thorough review of the relevant existing studies focusing on the direct and indirect links between OC, employee readiness for change (ERFC), employee commitment to change (ECC) and TQM implementation...

...Naga Vamsi Krishna Jasti; V. Venkateswaran; Srinivas Kota; Kuldip Singh Sangwan Purpose The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020...

...Naga Vamsi Krishna Jasti; V. Venkateswaran; Srinivas Kota Purpose The purpose of this paper is to analyze the evolution of Total Quality Management (TQM) in terms of barriers, customers and accreditation in higher education (HE) over the last three decades (1991–2020) using literature...

...Suchitra Ajgaonkar; Netra Neelam; Abhishek Behl; Le Trung Dao; Le Dang Lang Purpose This research examines the effects of the context on the relationship between work design, learning mechanism and total quality management (TQM). The exploratory study examines the differential effects in context...

... and inclusion (Koch and Fisher, 1998). TQM Quality Higher education Quality assurance Quality accreditation In the knowledge-based world economy, one of the important issues every nation is facing is – how to enhance the quality of their human capital? Historically, higher education institution...

... meets customer requirements and enhances new customer confidence (Glogovac and Filipovic, 2018). One of the most used approaches in organizations to achieve high quality products and services is the total quality management (TQM) (Kefari et al., 2016). TQM philosophy, which the managers seek...

...Oluwayomi Kayode Babatunde Purpose The purpose of this study is to map the implications and competencies for Industry 4.0 to the hard and soft aspects of total quality management (TQM). Design/methodology/approach The author/s collected data from purposively drawn samples of early-career...

...Nidal Yousef Dwaikat Purpose This study aims to propose a comprehensive model for assessing the quality of academic programs in higher education institutions (HEIs) by adopting the TQM philosophy. Design/methodology/approach Based on a sample of 377 responses from higher education academics...

...Fernando F. Padró; Karen Trimmer; Heejin Chang; Jonathan H. Green Purpose The purpose of this study is to investigate the extent to which TQM has influenced the legal system in Australia, an area seldom investigated in the quality or legal literature. Design/methodology/approach Documentary...

... 02 2020 19 04 2020 02 06 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only TQM Quality awards Organisational performance Human resource development practices UAE In today's highly competitive business environment...

...Andrea Chiarini Purpose The main purpose of this paper is to analyse the current literature situation in terms of relationships between Industry 4.0 and quality management and TQM. The author wanted to understand what topics and issues can be considered the most relevant referring to the so-called...

... EFQM excellence model TQM Indian thermal power generating sector Organizational overall excellence Business practice over the world has proven that competitiveness and business excellence are mutually related and eventually lead to performance of organization (Dejan et al., 2018...

...Fotis Vouzas; Theano Katsogianni Purpose The purpose of this paper is to present the results of an exploratory literature review investigating the similarities and differences in TQM implementation between 3PL organisations and organisations with an in-house logistics function. Design...

... quality control, quality management (QM) and TQM (Imai, 1986, 2012 ; Maurer, 2012 ; Sanchez and Blanco, 2014). However, no study appears to have specifically attempted to explore how Kaizen has been documented and has evolved in QM research. As a bond between Kaizen and QM has been proposed, a better...