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Keywords: Tacit knowledge
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Journal Articles
The TQM Magazine (2006) 18 (4): 400–409.
Published: 01 July 2006
... were provided. Findings There are three important findings of this study. First, process mapping is gaining precedence over process flowcharting/diagramming. Second, process analyzers should be aware of the tacit knowledge of process participants and know how to acquire it. Third, different needs...

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