... all the challenges are addressed in the Q4.0 adoption process. The study is limited in that it merely considers service organisations in Tanzania without categorising what type of service organisations were considered, i.e. banking, telecommunications, health, etc. thus generalising the findings...

... attributes and 53% in Quality 4.0 modern attributes). Individuals acquire knowledge in various ways, including through quality training, work experience, self-reading and Internet surfing. The result also revealed that most manufacturing industries in Tanzania use Quality 3.0 or a lower approach to manage...

...Hisahiro Ishijima; Noriyuki Miyamoto; Fares Masaule; Raynold John Purpose The purpose of this study is to see how the 5S-KAIZEN-TQM approach can contribute to improve the management of healthcare waste (HCW) in the regional level public hospitals in Tanzania. Design/methodology/approach...

...Hisahiro Ishijima; Eliudi Eliakimu; Jonathan Mcharo Mshana Purpose – The purpose of this paper is to assess causal relations between the implementation of the 5S approach and the reduction of patients’ waiting time at out patient departments (OPDs) of hospitals in Tanzania. Design/methodology...

.... (2000) in a different environment and setting. A study was conducted in a processing industry in Tanzania to assess and investigate whether or not the introduction of IT in quality management system has: enhanced quality awareness; reduced quality costs; and improved quality processes...