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Keywords: Task analysis
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Journal Articles
Journal:
The TQM Journal
The TQM Magazine (1996) 8 (6): 37–41.
Published: 01 December 1996
... internal customers. © MCB UP Limited 1996 Perceptions Public sector Purposes valuation Task analysis Departmental purpose analysis (DPA) originated at IBM under the title “Departmental activity analysis”. Different organizations and writers have given different names to what...
