... outcomes, their role in fostering SS through user engagement remains underexplored. Design/methodology/approach A behavioural model was developed by integrating the Theory of Planned Behaviour (TPB), Technology Acceptance Model (TAM) and Equity Theory. This study used a time-lagged survey of 406 users...

... participant observation, questionnaires, and formative evaluation. In the course of the evaluation the framework was assessed from a quality, user, and bird’s eye perspective. Findings – The evaluation results show that the application of the Technology Acceptance Model and goal setting theory did...