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Keywords: Telecommunication services
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2017) 29 (1): 19–36.
Published: 09 January 2017
... service quality dimensions and customer loyalty. Ernest Emeka Izogo can be contacted at: ernyemmy@gmail.com Nigeria Customer commitment Affective commitment Service quality Customer loyalty Continuance commitment Telecommunication services Service reliability Service assurance...
Journal Articles
Journal:
The TQM Journal
The TQM Journal (2012) 24 (6): 529–541.
Published: 28 September 2012
..., the researcher proposed the following hypothesis: H6. Perceived value has a positive effect on customer satisfaction. © Emerald Group Publishing Limited 2012 Jordan Consumer behaviour Telecommunication services Mobile technology Customer satisfaction index Mobile phone...
