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Keywords: Text analysis
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2025) 37 (8): 2307–2326.
Published: 09 October 2024
.... Text analysis provides an alternative methodology to capture contemporaneous data on service delivery attributes. A Kano analysis based on these service attributes can help administrators prioritize service delivery and ultimately improve patient satisfaction. Design/methodology/approach Healthcare...
