...Ririn Diar Astanti; Ivana Carissa Sutanto; The Jin Ai Purpose This paper aims to propose a framework on complaint management system for quality management by applying the text mining method and potential failure identification that can support organization learning (OL). Customer complaints...

...Daniel Carnerud Purpose This study aims to analyze four text-mining studies of quality management (QM) to illustrate and problematize how the research on quality has informed the quality paradigm since the 1980s. By understanding history, one can better manage current developments. Design...

... Limited Licensed re-use rights only TQM Quality management Continuous improvement Text mining Kaizen Management fashion In total, 30 years have passed since Imai (1986) proposed Kaizen as the nucleus of Japan’s competitive success. The message has been repeated ever since, adding...