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Keywords: The 5S approach
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2016) 28 (4): 664–680.
Published: 13 June 2016
...Hisahiro Ishijima; Eliudi Eliakimu; Jonathan Mcharo Mshana Purpose – The purpose of this paper is to assess causal relations between the implementation of the 5S approach and the reduction of patients’ waiting time at out patient departments (OPDs) of hospitals in Tanzania. Design/methodology...
