... of this paper is therefore to provide guidance for future TQM adopters through investigation of existing practices implemented by a group of finalists in the total quality category of Canada Awards for Business Excellence. Especially the usage and perceived appropriateness of different methods are of interest...

...Augustus E. Osseo‐Asare; David Longbottom; Pieris Chourides Purpose The purpose of this paper is to increase awareness of the critical role of “managerial leadership” in total quality management (TQM) implementation in UK higher education institutions (HEIs), and to encourage further research...

...S.R. Devadasan; N. Kathiravan; V. Thirunavukkarasu Purpose This article seeks to propose a technique called total quality function deployment (TQFD) and to appraises its practicality by applying it to a traditional pump‐manufacturing environment. Design/methodology/approach The deficiencies...