Keywords: Total quality service
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Journal Articles
The TQM Journal (2023) 35 (5): 1170–1193.
Published: 12 September 2022
... that are different from those related to manufacturing. Moreover, digitization is pervading all kinds of services, but little has been written about total quality service practices in digital-based companies. For this purpose, the authors provide a holistic model of total quality service that reflects...

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