... the moderating effect of HGITs on these relationships. © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Quality assurance Service quality Tourism Modeling Sustainable development Funding: The author(s) received no financial support...

... the identification of the main reason for e-complaints associated with different traveler types. During recent years, increased importance has been assigned to user-generated content (UGC) within the tourism and hospitality industries. UGC represents customer-generated material published on social media platforms...

... attribution to the original publication and authors. The full terms of this licence may be seen at Link to the terms of the CC BY 4.0 licence . Tourism Surveys Regression analysis Customer loyalty Museum Touchpoints Over time museums have undergone a significant transformation, becoming...

...., 2020 ; Radojevic et al., 2018). Figure 1 Hypothetical model Hospitality Consumer behaviour Tourism Service quality Customer services quality Hotels Organisations in tourism, food service and hospitality which provide high-quality experiences to their customers...

... refers to consumers' perception of the performance of products or services in attributes capable of satisfying their needs and expectations compared to competitors (Souki et al., 2020 ; Zeithaml, 1988). Companies in tourism, hospitality and restaurants must continually monitor the quality...

...Piero Mastroberardino; Giuseppe Calabrese; Flora Cortese; Miriam Petracca Purpose This paper aims to find out if it is possible to consider live virtual tours, in the connotation assumed during the COVID-19 outbreak, as experiential tourism products. The paper focuses on Holbrook's “four Es...

...Francesco Bolici; Chiara Acciarini; Lucia Marchegiani; Luca Pirolo Purpose Technological innovations provide huge opportunities to expand and revolutionize the scope of products and services offered. This is particularly true for tourism, which is undergoing significant changes due...

...Francisco Espasandin-Bustelo; Beatriz Palacios-Florencio; Javier Sánchez-Rivas García Purpose Corporate social responsibility (CSR) research intellectual structures are analysed and compared on the basis of the main international journals of management and tourism. Design/methodology/approach...

... group’s behavioural perspectives around their tourism-related impacts on the destination. The paper aims to discuss these issues. Design/methodology/approach – Inbound event tourists attending the destination are surveyed during the three-day major event. Each respondent displays non-uniform...

... innovation paradigm in order to analyze its impact on tourism firm management. Design/methodology/approach First, previous work in tourist innovation and the role of lead users as a source of learning are examined. Then, virtual communities and their development process are explored. Last, the case...

...Martin A. O’Neill; Margaret A. Black Examines the importance of the quality issue to the future success of the Northern Ireland Tourism Product. Commences with an exposition of the main principles of quality management and goes on to review the development of various representative bodies...