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Keywords: Transportation
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Journal Articles
Journal Articles
The TQM Journal (2009) 21 (5): 517–529.
Published: 21 August 2009
...Åsa Rönnbäck; Lars Witell Purpose The purpose of this paper is to identify and describe the perceived value drivers (benefits and sacrifices) in outsourced service provision in public transportation. The authors focus on the suppliers' perception of value creation for customers and value creation...

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