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Keywords: Turkish banks
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2011) 23 (4): 446–457.
Published: 14 June 2011
... how the banks were selected and including their employees in relation to the other competitors' banks in the Turkish banking industry. Originality/value The paper demonstrates an integrated technology, use of staff talent and streamlined operations that respond to customer needs and encourage...
