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Keywords: Twitter
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2026) 38 (1): 153–174.
Published: 29 May 2025
...Heriberto Garcia-Ledezma; Judith Zubieta Purpose This study aims to analyze active participation of Bus Rapid Transit (BRT) system users in Mexico City through Twitter and determine whether it relates to its service quality. Design/methodology/approach A statistical and content analysis...
Journal Articles
Journal:
The TQM Journal
The TQM Journal (2018) 30 (5): 554–571.
Published: 10 April 2018
... and disadvantages of carpooling. Design/methodology/approach A large-scale text analytics study has been conducted: the collection of the peoples’ opinions have been realized on Twitter by means of a dedicated web crawler, named “Twitter4J.” After their mining, the collected data have been treated through...
