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Keywords: User participation
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2026) 38 (1): 153–174.
Published: 29 May 2025
... of disruptions, and the performance of drivers and security personnel. Originality/value This article provides evidence to the literature suggesting that user participation helps improve public services quality. While previous research conducted interviews to identify critical service attributes based...
