... professionalism of workers during the crisis. Research limitations/implications This study empirically suggests that context can affect the evaluation of value-in-use by patients during unprecedented circumstances, producing additional value-in-context. Practical implications These findings imply...

...Gabriella Scarlett; Ricky Reksoprawiro; Novi Amelia; Alexander Joseph Ibnu Wibowo Purpose This study aims to examine the influence of institutions and technology on value co-creation outcomes. These outcomes include strategic benefits, value-in-context and novel operant resources. The problem...