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Keywords: Value-in-use
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2023) 35 (9): 332–351.
Published: 13 July 2023
... to users' demographics, emotional and informative support, technical and physical aspects of the provision, influencing satisfaction and willingness-to-recommend, before and during a crisis. Design/methodology/approach The value-in-use, defined in terms of a positive or negative value given...
Includes: Supplementary data
