...Salvatore Moccia Purpose – The purpose of this paper is to analyze the relation between values and virtues and the principles of Total Quality Management (TQM) and thus to propose a tentative framework of relationships. Design/methodology/approach – The paper is conceptual. It reviews some...

...Pernilla Ingelsson; Anna Mårtensson Purpose – The purpose of this paper is to present the result from a study carried out at an organization, which has recently started applying Lean, to examine changes in the importance and presence of Lean values within the organization in relation to when...

...Henrik Eriksson One way for organisations to support total quality management, and hence try to increase customer satisfaction is to participate in a quality award process. The purpose of this study is to explore the organisational value of participating in a quality award process. The study...

.... In this perspective important factors to succeed with the organisational change that TQM implementation implies will be discussed in this paper. Also presented is a multiple‐case study of TQM implementation processes in small organisations with a focus on core value aspects. An overarching implementation model...

...Naceur Jabnoun Increased global competition, where high quality and low cost are at premium, led to increased interest in continuous improvement. The success of continuous improvement initiatives is dependent on many factors that include leadership, structure and shared organizational values...

... such as these depends on an understanding of organizations as social systems, explores the concept of signalling values in system design ‐ an area in which there is believed to be a significant failure in current top management practice. A school of dolphins and the ant superorganism are two examples...

...John O. Burdett Looks at factors such as changing leadership roles, empowerment and the creation of value from the perspective of a young elephant offered a leadership role for the first time. Illuminates these factors through the advice of a wise old uncle and his explanation of what lies behind...

.... Examines the core values or “commercial principles” of G.C. Rieber & Co. in Norway, which was founded 115 years ago and is still going strong. Although this culture has developed over the years, its spirit and core features remain essentially the same. In particular, a long‐term and proactive...

...Harald S. Harung; Tor Dahl Values, meanings, and attitudes are deep motivators and controllers of human feelings, thinking, speech and action. In management by values,the primary focus is on developing, maintaining, and ensuring that the organization members have healthy and productive values...

...Robert A. Galloway The first in a series of articles on “customer oriented policing”. Assesses the value structure necessary for successful implementation of management for quality and productivity improvement. Argues that private sector practices may be applied to the public sector...

... to the detriment of developing “shared values” will fail to maximise the benefit of TQM. Asserts the need not to underestimate the power of the organisational culture in effecting TQ. Concludes that managers have a responsibility to ensure that the culture projects something strong and positive and promotes TQ...

... throughout the organization. Asserts that what is lacking is an effective balance between the goals and tasks of achieving quality and organizational values and behaviours. Contends it is balanced attention to values as well as goals which will drive the “culture change” required for long‐term success of TQM...