... for this product. Innovation Infrastructure Sustainability Small firms Quality management Water industry Innovation is defined as a change in hardware, software or even brainware that adds value for both customer and business (Zeleny, 2006). This definition emphasizes that the capacity of adding...

... Emerald Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only Utilities Qualitative methods Customer requirements Water industry Data quality is not a recent topic of research, with data quality literature proposing a set of dimensions...

... can be contacted at: siham.elkafafi@manukau.ac.nz © Emerald Group Publishing Limited 2006 Organizational change Total quality management New Zealand Modelling Water industry The last few decades have witnessed a major transformation in how business is conducted. Organizations...