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Keywords: Web design
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Journal Articles
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2023) 35 (8): 2455–2484.
Published: 03 January 2023
...Jeeva Venkatakrishnan; Ravikumar Alagiriswamy; Satyanarayana Parayitam Purpose This research aims to investigate the effects of e-service quality on customer satisfaction and customer loyalty. The moderating effects of web design and trust in the relationship between e-service quality and customer...
