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Keywords: X-Matrix
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2017) 29 (4): 590–609.
Published: 12 June 2017
... study approach. Specifically, the paper relies on the use of a RP Lean strategy project developed in a HC setting. Findings The paper highlights the potential for the Hoshin Kanri policy deployment process in HC, also emphasizing the main strengths of X-Matrix reporting and the usefulness of the RP...
