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Keywords: 在线评论
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Journal Articles
Journal:
Tourism Review
Tourism Review 1–19.
Published: 12 May 2026
..., and findings related to museum visitor complaints and emotional strategies. Emotion regulation strategies Service failure Service recovery Museum experience Online reviews TripAdvisor complaints 情绪调节策略 服务失败 服务补救 博物馆体验 在线评论 TripAdvisor投诉 Estrategias de regulación emocional Fallo...
Journal Articles
Journal:
Tourism Review
Tourism Review (2022) 77 (3): 815–840.
Published: 12 May 2022
... to offer a holistic and deep understanding of travel experience. A framework for the cruise experience is proposed, which has theoretical and practical significance. 携儿童出游的中国家庭邮轮体验研究 摘要 目的 有小孩的家庭细分市场对中国的邮轮行业来说意义重大。本研究旨在通过分析他们的邮轮体验, 提升家庭邮轮度假产品和服务的开发与运营。 设计/方法/途径 本研究通过收集携儿童出游的中国家庭邮轮体验的相关在线评论, 对其从文本分析、情感分析和内容...
Journal Articles
Journal:
Tourism Review
Tourism Review (2022) 77 (4): 1097–1115.
Published: 12 July 2021
... the moderating effect of price and volume of online reviews on responses. 共享民宿房主对在线评论的反应如何影响后续评论:房屋等级的调节效应 摘要 -- 目的 本研究旨着重探讨民宿房主对网上评论的回应特性如何影响评论量的后续经营绩效, 包括回复数量、及时性和回复的长度。 方法 -- 本研究首先构建理论框架, 对民宿房主的在线回应特征、民宿房屋的异质性特征与后续评论之间的关系进行建模。该模型通过一个计量经济学模型对从携程网收集的数据进行了检验. 研究结果 -- 本研究的结果显示, 对在线旅游评论提供及时和冗长的回复, 可能会增加未来的预订数量, 从而...
