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Keywords: 复原力
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Journal Articles
Managing crisis in the cruise industry: using internal communications to foster workforce resilience
Journal:
Tourism Review
Tourism Review (2023) 78 (6): 1486–1505.
Published: 14 June 2023
... application of prevention- and promotion-focused messages. Finally, the author offer practical suggestions for managing crisis communication strategies. 目的 本文研究了在危机中利用内部沟通来建立邮轮业员工的复原力。借鉴规范方法理论, 本研究探讨了内部沟通策略如何促进员工的复原力, 尤其是在困难时期。规范性关注理论探讨了员工追求目标的原因。注重预防的人关注安全和责任, 而注重晋升的人则关注目标的实现。我们旨在扩展现有的知识, 将规范性焦点理论作为一个镜头, 为危机...
