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Keywords: 顾客价值共创
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Journal Articles
How B&B experience affects customer value cocreation under the social servicescape: an emotional psychological perspective
Available to Purchase
Journal:
Tourism Review
Tourism Review (2023) 78 (1): 72–88.
Published: 02 November 2022
...术收集了722份有效问卷, 并采用结构方程模型检验提出的相关假设。 研究发现 在社会服务场景下, 民宿体验是激发顾客价值共创的核心因素。在此过程中, 个体情感心理因素(愉悦唤醒和地方依恋)发挥了重要的中介作用, 有效衔接了民宿体验到顾客价值共创的实现过程。此外, 地方性是独特的地方文化体验因子, 正向调节了民宿体验对愉悦唤醒的强化作用, 也增强了愉悦唤醒对地方依恋的积极作用。 实践意义 研究结论为民宿管理者如何提升顾客价值共创贡献了经营策略。民宿管理者可以通过提升顾客体验、加强情感互动和打造地方文化来实现价值共创, 进而提升民宿竞争力。 原创性/价值 当前关于民宿体验与顾客价值共创之间的内在关...
