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Keywords: AI-enabled technologies (AI-ETs)
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Journal Articles
The artificial intelligence-enabled customer experience in tourism: a systematic literature review
Available to Purchase
Journal:
Tourism Review
Tourism Review (2024) 79 (5): 1017–1037.
Published: 28 November 2023
... Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Customer experience (CX) Artificial intelligence (AI) AI-enabled customer experience (AICX) AI-enabled technologies (AI-ETs) Tourism Systematic review TCCM framework 消费者体验（CX）人工智能（AI）人工智能客户体验（AICX）人工智能技术（AI...
