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Keywords: Abuso del cliente
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Journal Articles
Journal:
Tourism Review
Tourism Review (2023) 78 (6): 1414–1432.
Published: 02 May 2023
...。 Customer mistreatment Employees’ emotional exhaustion Proactive customer service performance Team performance pressure Leaders’ positive affective presence 顾客不当对待、员工情绪衰竭、主动对客服务绩效、团队绩效压力、领导者积极情感体现 Abuso del cliente Agotamiento emocional de los empleados Rendimiento proactivo del servicio...
