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Keywords: Business support services
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Journal Articles
Journal:
Tourism Review
Tourism Review (2010) 65 (3): 70–83.
Published: 21 September 2010
... responses to dissatisfied customers (Boshoff and Allen, 2000 ; Bowen and Lawler, 1992 ; Spreng et al., 1995). © Emerald Group Publishing Limited 2010 Employees Hotels Business support services Personality Turkey Frontline employees in service organizations, whether...
