...Anna Spenceley Purpose The purpose of this paper is to review the current status of certification and certified hotels on the African continent, and to discuss the implications for mainstreaming sustainable tourism on the continent. Design/methodology/approach The research design focused...

..., though we are beginning to see the creation of research centres which will, in the forseeable future, set the pace in this area of specialisation. © MCB UP Limited 1996 Total Quality Quality of Service Customer Satisfaction Organisational Culture Style of Management Certification Human...