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Keywords: Comparative analysis
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Journal Articles
Crisis information, communication strategies and customer complaint behaviours: the case of COVID-19
Available to Purchase
Journal:
Tourism Review
Tourism Review (2021) 76 (4): 962–983.
Published: 17 June 2021
... crisis events occur, the attention to and handling of complaints become the key to reinvigorating the confidence of tourists and promoting the recovery of the tourism industry. Tourism crisis Online tourist complaint Tourism enterprise measures Comparative analysis COVID-19 关键词：旅游危机 网络游客投...
