...Xiaoxiao Song; Yunpeng Li; Xi Yu Leung; Dong Mei Purpose Drawing on anthropomorphism and the stereotype content model, this study aims to explore the impacts of robot anthropomorphism on hotel guests’ word of mouth and continuous usage intention through perceived warmth and competence. This study...

.... The final aspect of competence to be included here is the issue of social capital and connections with the local community. Social capital has been defined as an individual’s relationships, with emphasis on the relationships’ functions for creating benefits as well as their potential for causing negative...