Keywords: Comunicación intercultural
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Journal Articles

Front-desk workforce cultural diversity and its implications for service quality in the accommodation sector: a case from Australia

Titania Suwarto, Christof Pforr, Michael Volgger
Journal: Tourism Review
Tourism Review (2024) 79 (1): 234–249.
https://doi.org/10.1108/TR-12-2022-0646
Published: 12 December 2023
... señalan que el personal de recepción de los NESB culturalmente diverso puede (1) enfrentarse a barreras de comunicación intercultural debido a los diferentes acentos extranjeros y a la presencia de jerga local, (2) mejorar la interacción huésped-personal y la experiencia general del huésped en caso de...
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