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Keywords: Continuance usage intention
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Journal Articles
AI tour guides: the role of conversation style and destination type
Available to Purchase
Journal:
Tourism Review
Tourism Review (2026) 81 (2): 755–781.
Published: 12 December 2025
...Huili Yan; Tian Tian; Yifan Lu; Hao Xiong Purpose On the basis of congruity theory and language expectancy theory, this study aims to investigate the effect of artificial intelligence ( AI ) tour guides’ conversation style and destination type congruity on consumers’ continuance usage intention...
Journal Articles
ChatGPT for travel-related services: a pleasure–arousal–dominance perspective
Available to Purchase
Journal:
Tourism Review
Tourism Review (2025)
Published: 24 February 2025
... ChatGPT Pleasure–arousal–dominance model Customer behaviour Continuance usage intention Word-of-mouth ChatGPT 愉悦-唤醒-主导感模型 消费者行为 持续使用意图 口碑传播 ChatGPT Modelo de placer-activación-dominio Comportamiento del consumidor Intención de uso continuado Recomendación boca a boca...
Journal Articles
Using generative artificial intelligence (ChatGPT) for travel purposes: parasocial interaction and tourists’ continuance intention
Available to PurchaseCong Doanh Duong, Thanh Hieu Nguyen, Thi Viet Nga Ngo, Thi Thu Phuong Pham, Anh Trong Vu, Ngoc Su Dang
Journal:
Tourism Review
Tourism Review (2025) 80 (4): 813–827.
Published: 28 May 2024
... et al., 2023 ; Chon and Hao, 2024). Technology anxiety Satisfaction Tourism and hospitality Continuance usage intention Parasocial interaction ChatGPT Thanh Hieu Nguyen is the corresponding author and can be contacted at: nguyenthanhhieu@neu.edu.vn 12 01 2024 04 03...
