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Keywords: Crisis turística
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Journal Articles
Crisis information, communication strategies and customer complaint behaviours: the case of COVID-19
Journal:
Tourism Review
Tourism Review (2021) 76 (4): 962–983.
Published: 17 June 2021
... 04 2021 11 04 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Tourism crisis Online tourist complaint Tourism enterprise measures Comparative analysis COVID-19 关键词：旅游危机 网络游客投诉 旅游企业政策 对比分析 新冠疫情 Crisis turística...
