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Keywords: Customer emotions
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Journal Articles
The effects of the winery visitor experience on emotions, satisfaction and on post-visit behaviour intentions
Available to Purchase
Journal:
Tourism Review
Tourism Review (2019) 74 (3): 480–502.
Published: 16 January 2019
.... 4 - 17 . Lin , J.S. and Liang , H.Y. (2011), “ The influence of service environments on customer emotion and service outcomes ”, Managing Service Quality: An International Journal , Vol. 21 No. 4 , pp. 350 - 372 . Lio , H.L.M. and Rody , R. (2012...
Journal Articles
Towards understanding the effects of time and emotions on the vacation experience
Available to Purchase
Journal:
Tourism Review
Tourism Review (2017) 72 (4): 357–374.
Published: 20 November 2017
... with the customers’ choice of service. Affect Customer experience Memory Customer emotions Theme park Vacation Throughout the course of a vacation experience, consumers will likely go through various locations, interact with multiple service providers and experience different emotions. In fact...
