...Ziyang Xuan; Chaohui Wang; Long Li; Shihao Zhang Purpose This study aims to capture the dynamic characteristics of customer experience in rural homestays through online reviews and to assess how customer experience dimensions evolve over time. The goal is to promote the sustainable development...

... with the customers’ choice of service. Affect Customer experience Memory Customer emotions Theme park Vacation Throughout the course of a vacation experience, consumers will likely go through various locations, interact with multiple service providers and experience different emotions. In fact...