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Keywords: Customer mistreatment
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Journal Articles
Journal:
Tourism Review
Tourism Review (2023) 78 (6): 1414–1432.
Published: 02 May 2023
... del estrés de los empleados y de la gestión activa de los servicios para los directivos de las organizaciones. Purpose This study aims to examine the joint impact of customer mistreatment (external stressor) and team performance pressure (internal stressor) on employees’ proactive customer service...
