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Keywords: Emotional intelligence
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Journal Articles
Journal:
Tourism Review
Tourism Review (2020) 75 (5): 733–744.
Published: 07 February 2020
... inteligencia emocional en el contexto turístico para mejorar la experiencia turística. Palabras clave Turismo, inteligencia emocional, prestación de servicio, experiencia Tipo de papel Papel conceptual Purpose This paper aims to discuss how emotional intelligence (EI) can be incorporated into the tourism...
Journal Articles
Journal:
Tourism Review
Tourism Review (2020) 75 (1): 52–55.
Published: 13 September 2019
...Catherine Prentice Purpose This paper aims to discuss how emotional intelligence can be incorporated into the tourism sector to enhance tourist experience. Design/methodology/approach The paper reviews and synthetises current research on emotional intelligence and tourism research. Findings...
