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Keywords: Empathic accuracy
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Journal Articles
Journal:
Tourism Review
Tourism Review (2024) 79 (5): 1058–1075.
Published: 30 November 2023
... accuracy affects customers’ satisfaction in the context of AI service recovery. Design/methodology/approach A moderated mediation model was presented to describe the effect of empathic accuracy on customer satisfaction via four scenario-based experiments. Findings The results reveal the positive impact...
